Terms of Service

Last updated: 1 January 2026

The agreement

These terms apply between MoversPro Inc. (“we”) and the person or company booking a move (“you”). They take effect when you accept a written quote, and together with that quote and the inventory sheet they form the whole agreement between us.

Nothing said on a phone call changes these terms unless we confirm it in writing.

Quotes and estimates

• An estimate produced by the online planner is indicative. It is based on what you entered and is not binding on either side.
• A written quote issued after a survey is binding for 30 days, provided the inventory and the access details do not change.
• If the actual load exceeds the surveyed inventory by more than 10%, or access differs materially from what you described, we will tell you the revised price before work continues. You may decline and cancel without penalty at that point.

Booking and deposits

• A booking is confirmed when we issue a reference number, not when you request a date.
• A deposit of 15% of the quoted total secures the date. It is credited against the final invoice.
• Peak-season dates (May to September, and the last three working days of any month) may require the deposit earlier.

What we need from you

• Accurate inventory and access information. Most disputes trace back to something not mentioned at survey.
• Someone over 18 present at both addresses for the whole job, or a nominated representative agreed in writing.
• Legal authority to move everything you ask us to move.
• Parking arranged or permits obtained at both ends, unless we agreed to handle it.
• All items packed and ready if you did not book a packing service.
• Utilities and lifts working on the day, or notice that they are not.

What we commit to

• Arrive within the agreed window, or call you before it opens if we cannot.
• Provide a trained, insured, background-checked crew.
• Produce a written inventory and condition report you countersign at both ends.
• Protect floors, doorframes and bannisters as standard, at no extra charge.
• Reassemble anything we dismantled, in the room you specify.
• Remove our packing debris on request within 14 days of delivery.

Items we cannot carry

By law or by policy, the following stay with you:

• Flammables, explosives, compressed gas, fuel, paint, aerosols and pool chemicals.
• Perishable food and open liquids.
• Live plants on interstate moves where the destination state restricts them.
• Pets and live animals.
• Cash, jewellery, precious metals, securities and irreplaceable documents.
• Firearms and ammunition, unless arranged separately in writing.
• Illegal items of any kind.

If restricted items are found in a load we may remove them at your cost and we accept no liability for them.

Access, parking and delays

Waiting time caused by circumstances outside our control — a lift out of service, no parking within 25 metres, keys not available, a chain that has not completed — is charged at $95 per crew hour after the first 30 minutes. We will always call you before the clock starts.

Neither side is liable for delays caused by severe weather, road closures, accidents or other events outside reasonable control. Where such an event prevents the move entirely, we will reschedule at no additional charge.

Liability and protection

Two levels of protection are available, and you choose one in writing before we load:

Level	Cover	Cost
Released value	$0.60 per pound per article. A 50 lb television is covered for $30 regardless of its value.	Included
Full value protection	We repair, replace or pay the current market value of any lost or damaged article.	1.5% of the declared value

We are not liable for: items you packed yourself where the box is undamaged; pre-existing wear; mechanical or electronic failure with no external damage; or items on the restricted list. Our total liability is capped at the declared value of the shipment.

Making a claim

• Note any visible loss or damage on the condition report before the crew leaves.
• Submit written notice of any claim within 7 days of delivery, with photographs.
• Keep the damaged item and its packaging until the claim is settled — we may need to inspect it.
• We acknowledge every claim within 5 working days and resolve it within 30 days.

Payment terms

• The balance is due on delivery, before unloading is complete, unless we have agreed account terms in writing.
• We accept card, bank transfer and certified cheque. We do not accept personal cheques on the day.
• Business accounts are net 14 days. Late balances accrue interest at 1.5% per month.
• We may exercise a lien over goods where payment is overdue, in line with applicable state law.

Cancellation and rescheduling

Notice given	Charge
More than 14 days	Full refund of the deposit
7 to 14 days	Deposit retained, credited against a rebooking within 6 months
48 hours to 7 days	50% of the deposit retained
Less than 48 hours	Deposit retained in full

One free reschedule is allowed with more than 7 days notice. Property-chain delays are treated sympathetically — tell us as soon as you know.

Storage

Storage-in-transit is billed monthly in advance at the rate on your quote. Goods are held in a climate-controlled, alarmed facility and remain covered at the protection level you selected. Access requires 24 hours notice. Where storage charges fall 60 days overdue we may sell the goods to recover the debt, after written notice to your last known address.

Governing law

These terms are governed by the laws of the State of New York, and interstate moves are additionally subject to 49 U.S.C. § 14706 (the Carmack Amendment) and FMCSA regulations. Disputes are subject to the exclusive jurisdiction of the courts of New York County.

If any clause is found unenforceable, the rest remain in force.

Questions

Ask before you sign, not after. Contact us or call +1 (800) 555-0199.