Frequently Asked Questions

For local moves, 2–3 weeks in advance is ideal, but we frequently accommodate same-day and next-day requests. For long-distance and international moves, we recommend 4–8 weeks. Peak season (May–September) books up faster, so add 2 weeks to those numbers if you're moving during summer.

Yes. MoversPro is licensed federally (USDOT #2547891, MC-874521) and in every state we operate. We carry $1M general liability, $500k cargo insurance, and workers' compensation on every employee. Every crew member undergoes background checks, drug screening and 40+ hours of paid training before touching a customer's belongings.

By federal law, we can't transport: hazardous materials (paints, propane, ammunition, chemicals), perishables (food, plants over state lines), pets, or items of extraordinary value (cash, jewelry over $500, legal documents). We provide a full list before your move so you can transport these separately.

Yes, at the same base rates. We charge a small premium ($99 flat) for federal holidays only. Saturday and Sunday moves are standard pricing — many families prefer weekend moves and we're staffed accordingly.

Every move includes complimentary $10,000 released-value coverage. If an item is damaged, you have 9 months to file a claim through our online portal. 96% of claims are resolved within 14 days. For higher-value items, we recommend our Full Value Protection upgrades — $25k, $50k or $100k coverage tiers available.

Tipping is never expected but always appreciated. Industry norms are $5–$10/hour per mover for local moves, or 5–10% of the total invoice for long-distance. Our movers earn full salaries with benefits regardless of tips — so tip based on quality, not obligation.

Absolutely. This is our most popular option. We'll load, transport and unload boxes you've packed yourself. Note that self-packed boxes carry limited coverage — we recommend our packing service for anything genuinely fragile or valuable.

Full refund of your deposit if you cancel 7+ days before your move. 50% refund for 3–7 days notice. Deposits are non-refundable within 72 hours of the scheduled move date, but we're happy to reschedule to any future date at no extra cost.

Yes. We operate climate-controlled facilities in 18 major cities with month-to-month billing. Premium plan customers get 30 days of storage included. Additional months start at $99 for a small unit and scale up based on cubic footage.

International moves are managed by our dedicated relocation consultants who handle customs paperwork, marine insurance, shipping method (container or LCL) and destination-country delivery. Typical delivery windows range from 6–12 weeks. Free video survey required for an accurate quote.