Privacy Policy

Last updated: 1 January 2026

Template note for the site owner — this document is a realistic starting point, not legal advice. Every value in yellow is a placeholder you must replace, and you should have a lawyer in your jurisdiction review the result before you publish. Delete this box when you do.

Who we are

MoversPro Inc. (“we”, “us”) is a moving and relocation company registered at 245 Park Avenue, New York, NY 10167, operating under USDOT #2547891 and MC-874521. We are the data controller for the personal information described in this policy.

If your country requires one, our data protection contact is privacy@example.com.

What we collect

We only ask for what a move actually requires.

Category	Examples	Where it comes from
Contact details	Name, email, phone, origin and destination address	You, when you request a quote or book
Move details	Inventory list, property access, dates, special items	You, or a surveyor's visit
Payment information	Billing address, last four digits of the card, transaction reference	Our payment processor — we never see full card numbers
Service records	Inventory sheets, condition reports, delivery signatures, claims	Generated during your move
Technical data	IP address, browser type, pages viewed, referring site	Automatically, when you use this website

Why we collect it

To quote and deliver your move. Without an address and an inventory there is no service to provide.
To meet legal obligations. Carriers are required to retain inventory and bill-of-lading records.
To handle claims. Condition reports and photographs are how disputes get resolved fairly.
To improve the service. Aggregate patterns tell us where crews run late and why.
To market, only where you agreed. Newsletter and offers, with an unsubscribe link in every message.

We do not sell your personal information, and we do not share it with data brokers.

Legal basis

Where the GDPR or a comparable law applies, we rely on:

Contract — for everything needed to quote, book and carry out your move.
Legal obligation — for transport, tax and insurance records.
Legitimate interests — for fraud prevention, service improvement and securing our systems, balanced against your rights.
Consent — for marketing email and non-essential cookies. You can withdraw it at any time.

Crews and drivers assigned to your move — name, addresses, access notes and inventory only.
Partner carriers where a route requires an interline transfer. They are bound by the same terms.
Payment processor — Stripe, Inc.
Insurers and claims adjusters, if a claim is raised.
Professional advisers and authorities, where the law requires it.

For international moves, data may be transferred outside your country. Where that happens we use standard contractual clauses or an equivalent safeguard.

Cookies

This site uses a small number of cookies and browser storage keys.

Name	Purpose	Type
`cookies-accepted`	Remembers that you dismissed the cookie banner	Essential
`theme`	Remembers whether you chose light or dark mode	Essential
`moverspro-planner`	Saves your Move Planner inventory so you can come back to it	Functional
`moverspro-checklist`	Saves which checklist tasks you have ticked	Functional
_ga, _gid	Analytics, if you enable a provider	Analytics

The planner and checklist keys live in your own browser's local storage and are never transmitted to us. Clearing your browser data removes them.

How long we keep it

Quotes that never became bookings — 12 months.
Completed move records — 7 years, as transport and tax rules require.
Claims files — 7 years after the claim closes.
Marketing consent records — until you withdraw consent, plus 2 years as proof it was given.
Website analytics — 26 months.

Your rights

Depending on where you live, you can ask us to:

Give you a copy of the personal information we hold about you.
Correct anything that is wrong.
Delete it, where we are not legally required to keep it.
Restrict or object to how we use it.
Send it to another provider in a portable format.
Stop marketing to you — immediately and permanently.

Email privacy@example.com and we will respond within 30 days. There is no charge. If you are not satisfied you can complain to your national data protection authority.

Security

Data is encrypted in transit with TLS and at rest. Access is limited to staff who need it for your move and is logged. Payment card details never touch our servers. We test our systems annually and will notify you and the relevant regulator within 72 hours of any breach that puts your rights at risk.

Children's data

Our services are for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

When we change this policy we update the date at the top of the page. For material changes we email everyone with an active booking at least 14 days before the change takes effect.

How to contact us

MoversPro Inc.
245 Park Avenue, New York, NY 10167
privacy@example.com
+1 (800) 555-0199

Or use the contact form and mark your message for the privacy team.